Overview
This customer is one of the fastest growing real estate companies in the eastern hemisphere, and develops a wide-range of infrastructure projects including residential & commercial complexes. To cater to their changing business and customer requirements, the organization chose to migrate to Salesforce as a centralized CRM system.
Challenges
The customer had higher operational and maintenance costs involved in integrating 3 systems SAP, Oracle CRM on demand and local server to align key business functions. They also faced some serious issues with data redundancy, their ability to send rich text emails, manual email and inconsistency because of multiple applications.
Solutions
We implemented a highly customized, configurable and scalable Salesforce CRM to address both their business and technical issues. Using the distinctive customization possibilities of the application the customer was able to realize their unique requirements.
With our deep technology expertise and experience in large scale Salesforce implementations we provided a multi solution approach to arrive at the best solution to meet the strategic vision and stakeholder requirements. We also helped the client to migrate all of their existing service request records from the former CRM to Salesforce CRM on an accelerated timeline of a mere 15 business days.
Results
The new solution helped the client to send rich text emails with Inline imaging with full data validation. The data validation ensured accurate and consistent data and access to the centralized CRM system which improved user adoption and productivity.
Contact Sharon Herrnstein, Chief Marketing Officer at sharon.h@vglobalinc.com today for a FREE and no obligation consultation call. We can help ensure your investment in marketing truly supports your organization’s goals whatever platform you’re working with.
